Terms and Conditions


  1. Overview – These terms and conditions apply to all orders and supersede all others. Receipt of acknowledgement of order by you constitutes your acceptance that our conditions are the only conditions that apply to the contract, notwithstanding any purported terms put forward by you.
  2. Payment Terms – All goods will be supplied against a proforma invoice unless a credit account has been opened after acceptance of banker’s reference and two trade references. Payment is to be made within 30 days from the date of the invoice. If we are not paid according to our credit terms, we may exercise our statutory right of interest under the Late Payment of Commercial Debts Act 1998.
  3. Discounts – Any discounts offered are on the strict understanding that accounts are paid by the due date. We reserve the right to invoice any such discounts to accounts which become overdue.
  4. Passing of Title and Risk – The risk in the goods pass to you on delivery. All goods, delivered or not, remain our property until full payment is received.
  5. Products – We reserve the right to alter any details or design of products illustrated without notice. Whilst every effort is made to describe the goods accurately in the catalogue, no warranty is given as to the accuracy and no responsibility will be accepted for error or mis description and any resulting loss.
  6. Quotations - Orders are accepted subject to our right to adjust prices quoted to take into account any changes in in the law or Government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise. The prices are based on today’s current cost of production and therefore may be subject to change.
  7. Prices – All prices are subject to VAT at the current rate.
  8. Delivery – Every effort will be made to deliver your goods on time, but any delivery date given is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of goods. All deliveries will be charged for at the prevailing rate applying at the delivery date.
  9. Quantity Variation – We shall have deemed to have fulfilled our contract by the delivery of a quantity within 10% plus or minus of the quantity of printed goods ordered. You will be charged the contract rate for the quantity delivered.
  10.  Claims – Claims arising from damages, delay or partial loss in transit must be made in writing to us, to reach us within 5 days of delivery. All claims with regard to the quality or quantity of the goods shall be made in writing to us so as to reach us within 5 days of receipt of goods or such goods shall be deemed to comply as to quality and quantity with the terms of the contract. You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at time of delivery. Claims for non-delivery must be made in writing so as to reach us within 4 days from receipt of our invoice.
  11. Liability – Save in so far as defects in the goods cause death, injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods. We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedure set out in clause 10. Nothing in these terms and conditions shall affect the right of the consumer.
  12. Cancellation Charges – A charge will be made on all cancelled orders, together with a charge for all work carried out to the date of the written cancellation.
  13. Samples – These will be submitted on approval and will be charged for if not returned in good condition within 14 days.
  14. Overdue Accounts – No goods will be delivered on accounts which remain unpaid 14 days after payment is due. Interest will be charged on overdue accounts at 5% above bank base rate. This does not prevent us from pursuing payment of overdue accounts at any time after payment becomes due and shall be in addition to and without prejudice to any other rights we may have against you. We reserve the right to charge you for any legal or collection charges where it is necessary to obtain payment from you of an overdue account in respect of our using a third party or Court proceedings.
  15. Quantity Changes – Any changes in quantity ordered must be made to us in writing prior to commencement of processing. Any increase in the order must be regarded as a separate contract unless written notification is received before work commences on the original order.
  16. Artwork and Printing – All artwork and print charges will be levied where necessary unless previously stipulated by us. Where applicable, the prices shown include one colour printing in one position from your finished artwork. For additional colours and positions, please contact us for an exact quotation.
  17. Small Orders – Where you require a quantity smaller than the minimum quantity shown, this is normally possible but will carry a surcharge.
  18. Force Majeure – We will not be responsible for failure or delay in the carrying out of our obligations under the contract arising out of any cause outside of our reasonable control or by the inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or part without incurring any liability whatsoever to you.


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